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Visit
RVParkStore.com
This issue of the RVParkStore.com Newsletter
includes:
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RV Park Manager, Employees, and Casual
Labor
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RV Park Investment Series - 20
Hours of Audio on How to Buy, Sell, Operate RV Parks & Campgrounds
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RV Parks and Campgrounds For Sale
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Comments
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Featured Listing
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RV Park and Campground
Memberships For Sale
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RV Park Employment
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Need an Attitude Adjustment... Think Park
Service! by Frank Rolfe
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Tell us what you think and send
us your articles!
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RV Park and Campground Managers, Employees and other Casual
Labor By Dave Reynolds Once you find a potential manager for
your RV Park or Campground, the work is still not over. Questions such
as background checks, credit checks, how much to pay them, what their
responsibilities will be, are they an employee or contractor and others
still need to be answered.
Should you obtain a background or credit check? The right answer to
this question is probably yes. Does everyone do it? No.
My personal thoughts on this are that you should obtain these background
checks if you suspect any reason to do so. I have only performed a few
background checks over the years and have been fortunate in finding good
campground and rv park managers for the most part. I currently have
some excellent managers that I am sure have terrible credit.
When I am interviewing potential RV Park and Campground managers and
making my selection I rely on my gut feelings more often than not. If
the potential manager needs this job in order to survive that has been a
good indication that they may not be a great manager. They will
constantly be looking for a raise and if they need money that bad, then
it opens the door to theft. My worst managers have been the ones that
did not have at least one spouse working elsewhere and their
compensation was only from running the park.
Other indications that I have found of poor quality managers have been
those that are constantly talking and say they know how to do
everything. They have worked in every trade known to man. Once they
get the job, you find out that they don't know how to send a fax or
replace the inner workings of a toilet even though they may have been a
plumber for 5 years. I would much rather have someone that knows their
limits and is not afraid to disclose those limits up front.
So, a background check is a good idea but the real key is interpreting
what they say they can do and forming your opinion of how well they will
do it.
One other note on the background checks... The reason that you should
obtain this stems into potential future liability issues. You don't
want to hire someone as the manager that may have had issues in the past
as sex offenders or other crimes that can come back to haunt you. If
you hire an offender and then he/she has a problem with one of your
residents, you don't want to face a potential lawsuit.
Another important question that I receive quite often is do you treat
your managers as employees or as independent contractors?
The answer to this question is almost always that I treat them as
employees. You can check the different ways the IRS gives you to choose
between an employee vs independent contractor but in 99 out of 100 times
the typical manager should be treated as an employee.
If you treat an employee as an independent contractor and get caught you
are liable for penalties and interest and the back taxes.
Most people that are asking this question want to hear a different
answer because they would rather just write on check to the manager and
be done with it. Some people may only give their manager free lot
rent. They don't want to have to set up state and federal payroll taxes
which they are responsible for as an employer and hassle with all the
reporting. I will admit that I didn't like the answer either but it is
the right way to do things.
If you want to take your chances with the IRS you may never be caught
but there is something that is more important to consider other than
just the hassles of setting up the payroll taxes. This has to do with
the potential of your manager getting injured on the job. Even though
you have them sign an independent contractor agreement and it states
that they are not an employee, what happens if they get hurt performing
their ordinary management duties? That agreement will often be thrown
out in court when it is determined that they meet all of the IRS
guidelines (or state guidelines) of being an employee. So not only will
you then be responsible for the back taxes, you will most likely be a
defendant in a lawsuit.
Since you treated them as an independent contractor you probably failed
to get worker's compensation insurance and will now be held liable to
pay for their medical bills, lost wages, and other damages.
It doesn't matter whether you give your manager $50 off of the rent or
$2,000 per month, you need to setup your payroll correctly and obtain
valid worker's compensation insurance. The risks are not worth taking.
If you don't want to hassle with the payroll, there are services out
there that will do everything for you.
Common Question:
On the issue of contractor vs employee, perhaps you can also address
casual labor and workkampers. We sometimes use park residents for lawn
mowing, snow plowing, repairing park owned homes, and odd jobs around
the park so they can earn money and it is usually cheaper for us than
hiring from the phone book. Do we have to add all of these people to the
payroll even if they only work a few hours per month? I'm guessing other
park owners are also in this situation.
Response:
This is an excellent question and I have struggled with this as well
over the years. I have used so-called part time labor many times.
There are really two issues to look at. The first is whether or not you
have to collect payroll taxes on this casual labor. The general rule
for the IRS is that anyone that should be treated as an employee should
be setup as such and payroll taxes should be withheld. In the real
world, if you hire the teenager down the street to pick up trash or mow
a lawn in your park, you will probably not set him up on your payroll
system if it is a one time occurrence where you pay them $20.. However,
if they are doing this type of work every week, then it would be
advisable to go by the letter of the law. Here is a link to Publication
15 on the IRS website for more info.
http://www.irs.gov/pub/irs-pdf/p15.pdf
The real issue to me is whether or not this casual labor person will be
covered in case they get hurt. If you are going to hire this casual
labor then make sure you have worker's compensation and that your policy
will cover this labor. If you have a worker's compensation policy that
covers your park manager that policy will be assigned a class code that
covers certain types of work. If your manager does only office work and
your policy is assigned the class code that pertains to office work,
then you may not be covered if you hire other types of work done. If
Mr. Bailey in space 15 is looking for some extra money and says he will
go through and cut down some branches or install some skirting on one of
your rental homes and cuts off his finger or worse, you better hope that
you are covered for this under the worker's compensation insurance. My
insurance agent in Texas said it all boils down to the class codes of
the policy and I would guess most states will have similar rules.
In summary, I would guess many park owner's out there have these little
instances of casual labor and the real issue to me is that I don't want
to risk a large lawsuit just because I was helping out a resident or
teenager earn some extra money. Be sure that they are covered in your
worker's comp insurance policy.
Another Comment (from Brian)
It has always been my understanding that the key factor in determining
an employee from an independent contractor is the amount of control you
exercise over their day to day activities. Do you set their hours of
work? Do you direct the method in which they work? Have you given them
a guideline of policies and rules that they must adhere to? If so, they
are probably an employee. In my parks, my involvement is basically in
setting business objectives and reviewing results. Are my rents
collected? Is the park clean and safe? Are the homes in good order?
Are expenses in line with my projections?
My managers work as they deem necessary to accomplish the objectives,
are given no instruction on how to accomplish their tasks (unless help
is solicited) and are paid straight commission on the rents they
collect. It may sound like a loose run organization, but for me, it has
been effective.
The key and the challenge is in finding the right manager who is
experienced, self disciplined and honest with a strong work ethic. If
you do the hard work on the front end of hiring right, and you may have
to do it several times before finding the right fit, your manager would
pass muster on an IRS review of their independent contractor status.
The primary benefit though is not in the ease of pay and being able to
forgoing withholding, etc. The primary benefit is the peace of mind
derived from having a competent individual who absorbs the headaches for
you.
Thanks for the comments and you really hit the nail on the head. If you
find and hire the right person for the job, you will be on the right
track. Just as in buying the park, you need to spend the time and
diligence on finding the right manager. In my experience, a good
manager will be the determining factor of whether or not I enjoy owning
a certain park.
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RV Park &
Campground Investment Series
We have completed the series on RV Park
and Campground Investing.
Over 20 hours of audio (on CD) with
Frank Rolfe and I, taking you through the process of:
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Finding RV Parks and Campgrounds To
Buy
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Evaluating RV Parks and Campgrounds
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Negotiating and Buying RV Parks &
Campgrounds
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RV Park & Campground Due Diligence
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Operating, Turnaround and Selling RV
Parks
Is 2008 the year that you will make that
leap and buy an RV Park? If so, then this series will help assure you
that you don't make common and not-so-common mistakes that can ruin your
life savings. We want you to succeed and by investing in this new
series, you will have the tools to do just that... Succeed and Profit with
your RV Park / Campground Investments!
Included with the audio is a hard cover
copy of Dave's book on How to Buy, Sell, and Operate an RV Park.
Find out More about this new Product!
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RV Parks and Campgrounds For Sale
We currently have over 475 RV Parks for sale and
the list is growing daily.
If you are looking to sell your RV Park or
Campground you can do so Risk FREE.
Find out more about
Selling your RV Park.
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1-24-08PROPERTY
IS SOLD! Also thanks for your assistance on a great site
to advertise our MHP/RV parks for sale. It works!
Thanks
Dan
We bought you e-book and had a copy
printed and sent to us also. I have read it a bunch of
times and also sent it to my accountant. We are in the
process of buying a campground and found information we
would never have thought of on our own. I found the book
very informative and helpful.
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Featured Listing
North Central Ohio
RV Park For
Sale in North Central Ohio
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Price:
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$649,000 |
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Location:
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North Central
Ohio |
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Type:
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KOA Campground |
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Spaces:
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102 |
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Description:
OHIO KOA CAMPGROUND. IF YOU WANT A
KAMPGROUND IN THE HEART OF A RURAL AREA,
BUT IN THE MIDDLE OF AN INDUSTRIAL
STATE...THIS PROPERTY MAYBE FOR
YOU...PLUS...PRICE REDUCED.
The property has been extensively
upgraded over the past 2 years. New
owners will be able to build on the
momentum the current owner's have
started. The Service building has been
remodeled, as well as the bathrooms that
have been upgraded, the new mini golf,
playground equipment added 50 amp sites,
new game room are just some of the
improvements made. A feature this
campground has is the 11 cabins nestled
in the woods around the property
offering good revenue opportunity.
There are 30 wooded acre's available for
future development. The property has a
beautiful pond and nature trails in the
30 acre's for the guests enjoyment. If
you are looking for a KOA Kampground in
the heart of an outdoor recreational
area...don't miss this opportunity.
Please call
1-800-548-7239 for more information.
Email
parmstrong@koa.net
Website:
www.ownakoa.com
Website # 130.
Price at $649,000
There are
several other great KOA Campgrounds
Listed For Sale on RVParkStore.com |
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RV Park
and Campground Memberships For Sale:
This section of RVParkStore.com is growing quickly. Memberships are being listed and sold quickly. With about
175
memberships currently for sale, this continues to be the prime outlet
to buy and sell campground memberships.
Best of all, when you are selling your membership,
we do not charge you up front to do so. You only pay us if you are
successful in finding a buyer from RVParkStore.com.
Find out more about
Selling your Campground or RV Park Membership
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| RV Park Employment
Listings: Are you
searching for good quality employees or looking for a position with an
RV Park? Then be sure to visit our ever growing employment listing
sections.
All listings in these sections are
FREE!
Check out
the Help Wanted Section
Check out
the Work Wanted Section
Post your FREE Listing Here
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Need an Attitude Adjustment -
Think Park Service!
by Frank Rolfe
The last time I was at a National Park, I noticed
that there is a certain "feel" to being there. It's a happy, safe
feeling, kind of like being a kid at your Grandmother's house. And
I think you get that feeling from the attitude of the Park Rangers and
employees.
So what makes National Park employees different and
so attractive as role models for RV Park Management? I think the
reasons are numerous:
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The Uniform: You don't
have to wear a specific uniform, but some reasonable dress code sure
helps, coupled with the RV Park name on a shirt or a badge. It
creates trust with the customer that you are legitimate and gives
you a "big company" feel that people tend to favor. It sends
the subliminal message to the customer that you care about their
stay and stand behind that pledge. You can buy off the
internet custom cotton polo shirts with the RV Park name sewn on and
they look as good as FedEx. Couple that with some khaki pants
and you have a top-notch look.
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The Park Service teaches a
positive, friendly attitude. Then you are happy. It
makes the customer happy too. Nobody wants to be greeted with
"what do you want?" upon arrival. "Hi, how can I help you"
sure works a lot better for customer retention and repeat business.
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Fair solutions to customer
problems. At the Park Service, the customer is always right
within certain set boundaries. A study has shown that a
customer has greater satisfaction with a business that screwed up at
all. When a customer is unhappy for any reason, be sure to fix
the problem happily and quickly. Word will get around.
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Quality signage. Not
to beat this to death, but having professional looking signage sure
makes you look a lot better as a business. And it costs very
little to make great signage over junk signage. The Park
Service has some of the best RV signage to be found anywhere.
If you are trying to improve the
look and success of your RV Park, I would recommend you look no further
than the Park Service for your inspiration. While, they are not
perfect, most of the National Parks I have been to do a great job, and
every RV Park would be money ahead to follow their lead. |
Tell us what you think!
We'd love to hear what you think of this issue!
We need your articles - send your articles to
dave@rvparkstore.com to be included in
upcoming newsletters (this is a great place to promote your company for
FREE!).
Please send your comments, questions, articles, and ideas for
upcoming issues to us at:
dave@rvparkstore.com
Your feedback matters to us!
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| Until Next Time, Dave Reynolds
RVParkStore.com
18923 Highway 65
Cedaredge, CO 81413
PH: 800-950-1364
FX: 970-856-4883
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